UJARAT TECHNOLOGICAL UNIVERSITY Chandkheda

UJARAT TECHNOLOGICAL UNIVERSITY
Chandkheda, Ahmedabad
Affiliated

VADODARA INSTITUTE OF ENGINEERING
A
Project Report On
(Social Helpline)

Under subject of
DESIGN ENGINEERING -2A
B. E. Semester – V
(COMPUTER ENGINEERING BRANCH)

Submitted by:
Group:17021

Sr. Name of Student Enrollment No
Deep Patel 160800107056
Darpan Patel 160800107054
Jamal Muhammadsahal 150800107018

Prof. Dimple Kanani
(Faculty Guide)

Prof. Ajaysinh Rathod
(Head of the Department)

Academic Year (2018-19)
COMPUTER ENGINEERING DEPARTMENT
2018-2019

CERTIFICATE

This is to certify that the project entitled Social Helpline has been carried out by Deep Patel (160800107056), Darpan Patel (1608000107054), Jamal Muhhamadsahal (150800107018) under my guidance in fulfillment of the degree of Bachelor of Engineering in Computer Engineering 5th semester of Gujarat Technological University, Ahmedabad during the academic year 2018.

Date:
Place:

Guided By: Head of Department:
Prof.Dimple Kanani Prof.Ajaysinh Rathod

ACKNOWLEDGEMENT

It is always a pleasure to remind the experts in the engineering workshop for their sincere guidance which I received to hold my practical as well as theoretical skills in engineering.

I am thankful to our H.O.D Ajaysinh Rathod and our regarding all faculties for giving me an opportunity to enhance my skills as an engineer by allowing us to join this esteemed organization as training.

I would also like to thank Our Internal Guide Prof.Dimple Kanani who helped us in getting our project. It gives me immense pleasure in expressing our deep sense of gratitude whom our successfully complete our project in their department.

I also thankful our all supporting faculty will help to create 3rd year, DESIGN ENGINEERING project by sharing their knowledge. They helped us in all possible ways to solve our doubts regarding application and implementation of knowledge. It has been a great experience to work under their supervision as always kept my moral high.

Finally, I apologize all other unnamed who helped me in various ways to have a safe and good training.

ABSTRACT

Social Helpline
In routine life people are facing many daily utility problems, especially in rainy days “Road Pit” is the most problematic thing.
So, by using this site people can share their problems by just uploading a picture of damaged road along with the area name.
The purpose of our project is to facilitate people to launch a Complain being at home or anywhere. Our project will save their time to pass on the complaints to concern authorities and that to with full comfort. Physically handicapped and senior citizen can also forward their complains without any difficulty. People don’t have to go especially at government offices and thus they can avoid waiting in a long queue. Our system works round the clock without any stoppage or intervention. It will increase overall number of Actual complain reporting.

INDEX

No.
Title
Page no.

INTRODUCTION
1

AEIOU CANVAS
1

2.1Activity

2.2Environment

2.3Interaction

2.4Objectives

2.5Users

EMPTHY MAPPING CANVAS
3

Users

Stakeholders

Activity

Story Boarding

IDEATION CANVAS
6

4.1People

4.2Situation/Context/Location

4.3Props/Possible Solution

4.4Activites

5.
MIND MAPPING CANVAS
8

6.
PRODUCT DEVELOPMENT CANVAS
8

6.1Purpose

6.2People

6.3Product Functions

6.4Product Features

6.5Components

6.6Customer Revalidation

6.7Reject/Redesign

7.
LEARNING NEEDS MATRIX
7.1Purpose/Product Concept
7.2Tools/Methods
7.3Software
7.4Applicable Standards and design specifications
7.5Components
10

8.
PROTOTYPE MODEL
13

9.
FUTURE ENHANCEMENT
14

10.
CONCLUSION
14

11.
REFERENCES
14

LIST OF FIGURES

Sr.No
Title
Page no.

2.1.1
AEIOU Canvas
3

3.1.1
Empathy Mapping Canvas
5

4.1.1
Ideation Canvas
7

5.1.1
Mind Mapping Canvas
8

6.1.1
Product Development Canvas
10

7.1.1
Learning Needs Matrix
12

8.1.1
Prototype
13

1. INTRODUCTION

Social Helpline

Gone are the days of long registration queues and paper forms to sign up for an endurance event. An increasing number of event directors from both large and small events are embracing online registration services as an added-value for both them and their participants. Online registration not only improves efficiencies and eliminates unnecessary paperwork; it also maximizes participation and improves marketing capabilities while allowing participants to sign up when and where it is most convenient for them from any Internet-enabled computer.

2. A-E-I-O-U Summary:
2.1ACTIVITY
Visit a Society
People were discussing
People were tensed
Children were playing
Vendors were selling food items
There were road pits
Some people facing problem due to road pit
Waste water store
Children were riding cycles
2.2 Environment
Police Station
Municipality
Corporation
Swachh Bharat Campaign
Ruling Party
Opposition Party
Home
2.3Interaction

Citizen to Government workers
User to System
Citizen to Word Officer
Citizens to Corporate
Citizen to Citizen

2.4Objects

Houses
Vehicles
Complex
Shops
Society Board
Gate
2.5 Users
Executive
Common People
Secretory of Society
Goverment Officers
GEB Officers

2.1.1 AEIOU CANVAS

3. EMPATHY MAPPING CANVAS:
Describes:
This exercise allow us to better analyze the desires and needs of the users like senior citizens and in the process uncover previously unseen or noticed way to improve a service. It’s very simplistic way to identify and reduce the potential hurdles; we are better able to please our website’s users.
3.1 USER
Common People
Secretory of Society
Government Officers
GEB Officers
Cleaning Officers
3.2 STAKEHOLDERS

Common People
Government Officers
Government Employees
Secretory of Society
3.3 ACTIVITIES

Visited a Society
People were discussing
Children were playing
People facing problem of Road pit
Some vendors were selling food items
Discussing about electricity problems
Senior citizens were in park
People were tensed
Children were riding on bicycle

3.4 Story Boarding
Happy:
In my society there was very huge problem of stored waste water during rainy season, but nobody have that much time to go to government offices and complain about it , Hence, I used government site to register my complain and within 20 days I got the solution and now the problem is solved permanently.
Happy:
In our area there is a road, which has road pits. Because of this everybody who passes through the road faces the problems and there is also a huge risk of an accident. But nobody was ready to go to Government Office and complain about it, but someone took the photo of that road pit and uploaded it to Government Site and registered complain and received positive response from Government and road pit problem is solved now.

Sad:
My uncle lives in village and he is unqualified. So when any type of problem occurs he has to go to various government offices to register the complaint. He doesn’t know how to operate smartphone and computer. Hence, he is not able to use Government Website.
Sad:
My cousin lives in village, there are lot of problems which they face on routine bases. They can’t go every time to government offices for each and every problem which they face. My cousin is aware about operation of smartphone, tablet and computer, but usually they face frequent network problem in villages and due to which they face problems with their internet connectivity. My cousin knows how to complain online but not able to do so because of no internet connection.

3.1.1 Empathy Mapping Canvas

4. IDEATION CANVAS:
Describes:
An Ideation Canvas is rough whiteboard where ideas can be stretched into any limits or dimensions. The Ideation Canvas sheet includes:

4.1 People:
Common People
Executive
Secretory of Society
Government Officers
Opposition Party
Senior Citizen
Government Workers
4.2 Activities:
Waste water stored
Visited a Society
People were discussing about the electricity problem
Children were playing
4.3Situation / context/Location:
Rainy Season
Curfew
Floods
Red alert due to Terrorists
Police Stations
Home
Society
Office
4.4 Props / possible solutions
Less time consumption
Easy to operate
Used at any time
Used at any place
Resolves problem of standing in Queue
Easy Available

4.1.1 Ideation Canvas

5. MIND MAPPING CANVAS:

5.1.1 Mind Mapping Canvas

6. PRODUCT DEVELOPMENT CANVAS
Description: –
Production canvas is the over view of the product we are making. In this we will start building a structure of our product around the need of the users. It is a strategic product planning tool that allows us to quickly capture, describes, and pivot our product strategy on a single page.
6.1 PURPOSE:
The major purpose of our product is: –
After doing exercise of ideation canvas and mind mapping canvas. Now this is the correct time to recognize problem and adopt most possible ways to solve the problems here we have mentioned purpose of our product, functions, features, revalidation, and product experience.

6.1 PURPOSE
To save time
For Faster response on problems
Highlights the basic problems
To provide a single platform for various problems
For people’s convenience
6.2 Product experience
Save time
Complain about different problems by one site
Can complain from home

6.3Product function &Features
Time Saving
Can be use anytime
Can be use anywhere
No age restriction
Reduce inconvenience
6.4 Component
HTML
Keyboard
Mouse
Computer
Monitor
CPU
ALU
CU
6.5 Reject, Redesign, And Retain:
Redesign:
Some bug fixes
Optimized
Added one compulsory field
Manual (Tutorial)

Retain:
-Providing one website for various problems

6.1.1 Product Development Canvas

7. Learning Needs Matrix:
7.1 Purpose/Product Concept:
In Routine life there are many problems which is faced by people like Electricity problems, Road pits,etc.But People are not complaining because this procedure take lot of time and they have to go to government offices several times. So by using this website people can complain from anywhere and at any time.

7.2 Tools/Methods:
Log in Procedure
Input Procedure

7.3 Software:
HTML
Web browser

7.4 Applicable standards and design specifications:
Correct pin code should available
Correct city should available
City and pin code should match

7.5 Components:
Computer
Internet Connection

7.1.1 LEARNING NEEDS MATRIX

8. PROTOTYPE:

8.1.1 Prototype Model

9. FUTURE ENHANCEMENT

Our system will be helpful to make India an “advanced country”, to be a “modern country”, to facilitate individual “A common man” to perform sufficient and efficient work to migrate towards high society. It is made for a faster work and developed as a technologically fasters and enhanced features.
10. CONCLUSION

The purpose of our project is to facilitate people to launch a Complain being at home or anywhere. Our project will save their time to pass on the complaints to concern authorities and that to with full comfort. Physically handicapped and senior citizen can also forward their complains without any difficulty. People don’t have to go especially at government offices and thus they can avoid waiting in a long queue. Our system works round the clock without any stoppage or intervention. It will increase overall number of Actual complain reporting.

11. REFERENCES

www.discoveryhub.com
www.1000projects.com
www.projectideas.com
www.techguru.com